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The Art of Escalation: How to Collect Payments Without Burning Bridges
March 4, 2026 at 10:00 AM EST (7:00 AM PST) - March 4, 2026 at 11:00 AM EST (8:00 AM PST)
$79.00
General Member Price: $0.00
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The Art of Escalation: How to Collect Payments Without Building Bridges
Wednesday, March 4, 2026
3-4 PM (ET), 12-1 PM (PT)
In construction, slow payments aren’t just inconvenient, they’re operationally disruptive. Billing teams spend hours chasing down overdue invoices, coordinating with project managers, and looping in executives, all while trying to protect client relationships.
This webinar outlines how to take the guesswork (and emotion) out of collections by building structured accounts receivable (A/R) escalation process that ensures accountability, speeds up cash flow, and reduces administrative chaos.
Learning Objectives
After this session, attendees will be able to:
- Establish a clear, repeatable A/R escalation process.
- Define team ownership and timing for each stage of payment follow-up.
- Use communication strategies that maintain client relationships while reinforcing accountability.
- Streamline collections to reduce administrative strain and improve cash flow.
Prerequisites
CPE Credits
CPE/CCIFP Information
Course Length
Who Should Attend:
- CEOs
- CFOs
- Controllers
- Construction Managers
- GCs
- Project Managers
- Subcontractors
